If you or someone you care about is moving to a retirement or long-term care home, consider the following tip. The most important factor in determining quality of care in any residence or care situation is that of the staff. You can determine this easily if you take the time to watch and listen during your visits. Watch other residents when you visit; get to know them, their families/regular visitors and talk to them. Developing relationships with both staff and residents in the home is important and will ensure that if there are issues, you are notified of them. Focus on the food quality, cleanliness and staff attitude. Join a Family Council if there is one or encourage your loved one to join a Residents’ Council if they are able to participate. If you have the time, join in activities in the residence. This is a way to help your loved on adjust while creating opportunities for you to get to know other residents and staff by observing and interacting.