Friday, 8 December 2017

Hiring Help

For most people 'there is no place like home' and so, for many who have difficulty managing at home, prior to considering relocation, they consider/investigate hiring extra help in the home. For some, adequate help can be found through their local LHIN where costs are covered by OHIP. For others, if funds permit and the care available through the LHIN is not enough for them to feel safe, they investigate hiring through a private agency. As with any private care service for a vulnerable population, one is wise to do their homework prior to hiring anyone. Senior care is the new up and coming field with many new companies who may or may not have adequate training and experience. One needs to ensure that whomever they hire is reliable, trustworthy and able to provide exactly what they promise. As with any private service it is always best to contact more than one company and interview both the agency and the care providers before they begin working for you. It would be best if you have a written list of questions to ask each company/provider prior to speaking with them. As well, ask to see a copy of the client contract in advance and ask if they can provide references.
Some suggested questions to consider when interviewing an agency to purchase services from include:
• How long have they been in business?
• What sort of memberships/licenses/accreditation do they have?
• What qualifications do employees have?
• Do they do background/criminal checks and reference checks for all new staff?
• Are staff trained to manage cognitive impairment, behavioral issues, vision issues and hearing issues?
• How do they monitor their staff & track hours?
• Are there surprise visits by a supervisor?
• Are staff licensed, insured and bonded?
• Will the same staff person visit your loved one every time or will there be different people providing service?
• What is the cost of services required?
• Is there a minimum number of hours required for a client to commit to?
• How often do they increase fees & how much notice do they give you before an increase?
• Are staff protected by the Workplace Safety and Insurance Board (WSIB)?
• What is the procedure if a caregiver is sick?
If there are specific needs your loved one has, do include that in your list of questions as well as anything else you think is important to know when you hire someone to provide care. 

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